Customer Support

Message to all customer
Little Moments Singapore with company registration # 53332691E is trading as We guarantee that all items sold from us are genuine.
Our website is operating all year long.
We commit to reply all emails (including the Facebook’s INBOX message) regarding your orders and inquiries within 12 hours and within 24 hours in working day and holidays respectively. We will make to respond to you as soon as possible.

Orders Process & Delivery
Please refer to the "Shipping" terms.

Order Amendments and Cancellations
We are afraid that we do not allow amendments to be made to your order once it is placed. This will allow us to execute your orders efficiently and to minimize errors. Kindly ensure that all information is correct and in place before confirming your check out.
Please note that your orders will be cancelled automatically by the system if payments are not made within the stipulated timeframe.
For ATM/IBanking Transfer, orders will be cancelled after 4 hours of non-payment.

All products will be delivered to you in their original brand gift box packaging and with warranty card. (Depends on product if applicable)

Please refer to our “Exchanges Policy”.

Set up of purchase account
It is an option to create a purchase account and therefore do not worry if you do not have an account registered before purchase. However, it will be convenient for us to update you for new products and promotions when you have a purchase account with us. You will be asked to create new account or not at the checkout page.

Use of Discount code
Simply Input the discount code at the field Discount Code in your Shopping Cart page before proceeding on to check out. Please understand that we are unable to manually apply the discount code to your order if you have missed inputting it during check out. Kindly ensure that all information is correct and in place before confirming your check out.

Klasse14 provides 2 years warranty after original purchase from authorized Klasse14 dealer (including Little Moments Singapore). This warranty covers manufacturing faults on watch itself, included the watch movement, case and/or strap. Apart from the above are not covered by this warranty. Once you had received the watches, please register in or just to use your mobile phone to scan the QR code on the warranty card for further registration procedure.

Caring for Watches
The watches you purchased are 3ATM – 5ATM water resistance, suitable for everyday use and they are splash/rain resistant. But not suitable for showering, bathing, swimming, snorkeling, water related work and fishing etc. Therefore, we do not recommend watches to be prolonged to water for a long period of time. Do not wear it to water sports.